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Silverlake :: System Management and Support
Silverlake - Managed Services Centre - System Management and Support

Our system management and support service is where Silverlake agrees to take responsibility for your systems. Included in the service are the following:


    • OS/400 maintenance
    • Performance and Capacity planning
    • Regular Security reviews
    • Backup & Recovery strategy review and implementation
    • Support


Although each customer's requirements are different, their service is built up from standard service offerings. Setting up the service consists of four stages:


Stage one: Requirements Definition

This stage is all about understanding what you require and defining it. This is achieved through the creation of the Service Level Agreement. Creating the SLA will give both parties a clear understanding of service deliverables, responsibilities and obligations on both sides. This process is as much about managing expectations as anything else.


Stage two: Due Diligence

In this stage we carry out a full systems review to insure we can deliver the service that has been defined. Our aim at this stage is to identify and plan required changes that will enable Silverlake to deliver your required service reliably and effectively.


Stage three: Set-Up

In stage three we go through our standard set-up process and start to implement the agreed changes required to deliver your service.


Stage four: Go Live

We take over all responsibilities and deliverables agreed in the SLA. The service is reviewed on a regular basis to insure it continues to meet the SLA and that the original SLA is still relevant to the service you require. As part of the service review you will be kept informed of new technology that is applicable to your installation from which there may be benefits to your company

deliverables.jpg benefits.jpg
  • Definition of Service Level Agreement
  • Support
  • All system management tasks proactively undertaken in accordance with the Service Level Agreement
  • Regular service reviews
  • Regular Technology updates
  • Business critical system(s) managed and maintained by experienced staff
  • Reduced workload
  • Full iSeries capabilities utilised
  • Regular system reviews and maintenance
  • Better informed

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