Warning: session_start(): open(/kunden/homepages/37/d72961380/htdocs/home/scmsdemo/files/tmp/sess_31bc690fd9aad80215e65b5f237c50b4, O_RDWR) failed: Disk quota exceeded (122) in /homepages/37/d72961380/htdocs/home/scmsdemo/concrete/startup/session.php on line 32

Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at /homepages/37/d72961380/htdocs/home/scmsdemo/concrete/startup/session.php:32) in /homepages/37/d72961380/htdocs/home/scmsdemo/concrete/startup/session.php on line 32

Warning: Cannot modify header information - headers already sent by (output started at /homepages/37/d72961380/htdocs/home/scmsdemo/concrete/startup/session.php:32) in /homepages/37/d72961380/htdocs/home/scmsdemo/concrete/libraries/view.php on line 843
Silverlake :: Technical Support
Silverlake - Managed Services Centre - Technical Support

Our Technical support service is a web-based service designed to respond to all your support requests. Once a request has been logged, depending on the type of request, a reply to your inquiry will be sent to you via email or we will call you to provide real-time support for emergencies or high priority issues.

 

In order to provide effective support for your installation this service has a set-up phase during which we conduct a review of your existing system(s) and infrastructure. From this review we record relevant information that can assist us in resolving problems or answering questions quickly and affectively.

 

The service is upgradeable to provide on-line support where a support consultant will dial in to your system to aid in problem resolution.

 

The service operates from 9 - 5:30, but can be extended to cover out of hours with prior notice.

deliverables.jpg benefits.jpg
 
  • Support for technical questions
  • Telephone support on request
  • Defined response times
  • Access to experienced consultants
  • Cost savings
  • Improved support for business critical systems
  • Support when you need it
  • Upgradeable to provide on-line support

Warning: Unknown: open(/kunden/homepages/37/d72961380/htdocs/home/scmsdemo/files/tmp/sess_31bc690fd9aad80215e65b5f237c50b4, O_RDWR) failed: Disk quota exceeded (122) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/kunden/homepages/37/d72961380/htdocs/home/scmsdemo/files/tmp) in Unknown on line 0