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Silverlake :: Telephone Support
Silverlake - Managed Services Centre - Telephone Support

This service is for those customers that just want to know there is someone they can call if unforeseen problems arise. Having experienced consultants on site can seem expensive option when all your really looking for is telephone support. Silverlake can offer support for those high-profile projects that reach that critical point where they can cause major problems for the business should they go wrong.

 

With very little notice we can arrange to be on call should you require the peace of mind of knowing not only that help is only a call away, but also that the support you will receive will be fast and effective.

 

Where problems cannot be resolved remotely, the service can always be upgraded to on site support.

deliverables.jpg benefits.jpg
 
  • Technical consultant on call
  • All call requests recorded and documented
 
  • Reduced support costs
  • Peace of mind
  • Upgradeable on request

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